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Return And Refund Policy

Get Easy with our Return and Refund Policy

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The Policy

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We at our musical instrument and professional audio shop in Dubai strive to provide our customers with high-quality products and services. However, we understand that there may be instances where a return or refund is necessary.

If you wish to return a product, it must be in its original condition, unopened and unused, and returned within 7 days of purchase. Refunds will be processed using the original payment method, and any shipping or handling fees will not be refunded.

If the product you received is defective or damaged, please contact us immediately so we can arrange for a replacement or refund. We may request photographic evidence of the damage or defect to help expedite the process.

Please note that we do not accept returns or refunds for software, downloadable content, or any personalized or custom-made products.

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. We are committed to ensuring our customers are satisfied with their purchases from our shop.

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